EE perks won’t generate

[HMB2]

As like many other ls who have access to EE perks I cannot generate a code. It says Unable to Retrieve Code at this current time. I work for the NHS and have previously accessed a code. I have tried logging in and out like suggested to others. Surprisingly this did nothing. 

I don’t think this is an issue to take to whoever my representative is as many others are having the same issue. Please can someone advise how to resolve this. 

[Christopher_G]

Hi @HMB2 

Welcome to the community.

Are you connected to a VPN when you're trying to access the codes? Could you try when not connected to a VPN please? 

Chris

[HMB2]

I’ve tried with and without a VPN connection. Neither work. 

[Christopher_G]

OK thanks @HMB2 

Are you able to try on a different device or browser for me too please? Let me know if it works.

Thanks

Chris

[HMB2]

Still not working

[Leanne_T]

Morning @HMB2 

Are you still getting the same message when trying to generate the code? 

Leanne.

[HMB2]

Yes the same message 

[Leanne_T]

Thanks @HMB2 

Could you send me a private message showing the error message and the log in email you use please? 

Speak soon 

Leanne