EE perks no longer valid

[Kyle_P]

Hi all. 

Has there been a change in EE perks? 

Apparently my account no longer works, I am a civil servant so it should work. 

I've been using it for years now. But no longer works. 

Tbh with 4 contracts it's a big loss if it doesn't work. 

[Debbie_G]

Hi @Kyle_P.

Thanks for coming to the community.

Can you let me know what happens when you try to sign in to your Perk account, are you seeing an error message at all?

Debbie

[Kyle_P]

Apparently HR needs to contact to set up a perks account. But I've used it for years. So I have no clue what is going on. I called EE customer care. Someone was meant to call me back. It's been a week. 

[Debbie_G]

Thanks for letting me know @Kyle_P.

If your employer is signed up to EE Perk, your Benefits or HR team will be able to confirm if this is available to you.

I'm sorry to hear you've not yet been contacted as arranged. Did the team mention what next steps they were taking?

Debbie

[Kyle_P]

No one has mentioned anything. 

My concern is I successfully registered with my gov.uk email address prior. Now it plain wont accept it. If I go through HR for this. Then they will supply me with a Vodafone contact number for the discount.

EE have suddenly made it extremely hard to do the perks code and even harder to contact anyone. 

[Debbie_G]

I understand you want to get this checked further @Kyle_P.

I've sent you a Private Message to help you with this.

Debbie