EE perks login issues

[Kizzy252525]

Hi,

I am an nhs worker and had an ee perks account. I am now due an upgrade and I have just tried to login to my ee perks account and even tried resetting the password and I am unable. 

[Leanne_T]

Hi @Kizzy252525

Thanks for coming here. 

Do you get an error message when you log into your perk account? 

Speak soon 🙂

Leanne.

[Kizzy252525]

Yes I am getting an error message. I've tried resetting the password but no
progress.

[Leanne_T]

Thanks @Kizzy252525

What error message shows? 

Did you register using your work email? 

Have you checked your junk/spam folder? 

Leanne 🙂

[Kizzy252525]

Yes I have used my nhs email address and I have used the link sent to my
email and gone on to resetting the password, after that I am unable to
progress on

[Leanne_T]

Hi @Kizzy252525

I've sent you a private message on the community for some extra details.

Leanne. 

[DebbieG65]

Ive got exactly the same problem

[Katie_B]

Good afternoon @DebbieG65. 

Welcome to the community. 

What happens when you try resetting your password?

Katie

[DebbieG65]

It just keeps saying I’ve already got an ee perks account but I havent

[Katie_B]

Thanks for getting back to me @DebbieG65. 

I have sent you a private message for more details. 

Katie