cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE perk code won’t work

alj1985
Investigator
Investigator

Hi, trying to upgrade but perk code won’t work. Phoned up EE and the lady on the phone and her manager couldn’t work out why it won’t work as it’s not a discounted plan. Suggested I contact this forum… any advice? 

IMG_4550.png

IMG_4549.png

IMG_4551.png

 [Mod Edit: Images rejected as they contain personal information. Please block out any identifiable information before re-posting the images]

12 REPLIES 12
Linzi_H
EE Community Support Team

Hi @alj1985 

I'm sorry to see you're having issues using your discount code online. 
The team over the phone has given you the right advice, as Perk codes now can only be used online at the checkout section. See How it works.

I know this may seem basic, but are you typing the code in rather than copying and pasting it? Sometimes doing it this way can leave gaps on either side, and then the code wouldn't show as being valid. 

Linzi 

Hi yes I typed it in 

Linzi_H
EE Community Support Team

Thanks for letting me know @alj1985 

I'm going to drop you over a Private Message to help further.

Linzi