EE Perks codes not working

[Gazwhereuat]

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.

I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and it wont work for them either. We have also tried when upgrading and as well as requesting a new line.

Why isn't the EE site accepting discount codes currently? We have been in a shop and they said the codes can only be used online so I am stuck.

[Ali_A]

Hi @Mahwashy 

Have you tried using a different browser? 

Just a reminder that the Perk discount won't work if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with F&F, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

If you're still having trouble please call our Customer Service team who can check the code and deal you're looking for is eligible. 

Ali