EE Perks codes not working

[Gazwhereuat]

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.

I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and it wont work for them either. We have also tried when upgrading and as well as requesting a new line.

Why isn't the EE site accepting discount codes currently? We have been in a shop and they said the codes can only be used online so I am stuck.

[Jamesndrew001]

It is the unlimited essentials 24 month plan on iPhone 17 pro max 

[Katie_B]

Hi @Jamesndrew001

Thanks for confirming. 

At checkout do you see any other discounts?

Just to confirm it is the £37 a month plan?

If there is no discounts and this is the plan I'd recommend giving us a call so our customer care team can help process your order.

Katie

[Jamesndrew001]

 

Yes plus the price of the handset there are no discount codes applied already or discounts automatically who would I need to call I tried to speak to ee on the phone twice earlier and been into a store and no one’s been able to help

[Jamesndrew001]

Yes plus the price of the handset there are no discount codes applied already or discounts automatically who would I need to call I tried to speak to ee on the phone twice earlier and been into a store and no one’s been able to help

 

[Katie_B]

Hi @Jamesndrew001. 

As long as this does not show as an online exclusive offer our Upgrades/Sales team will be able to help. 

When you last called what was advised? did they provide you with any information as to why the couldn't help?

Katie

[Jamesndrew001]

They just said it should work and I was putting the code in the gift voucher section then they said it wasn’t the right part to put it in but there was no other place to add the code and then the people in store didn’t seem to have any idea to be honest can you give me the number to contact? 

[Katie_B]

Hi @Jamesndrew001. 

I have popped you over a private message. 

When you have a moment please take a look and get back to me. 

Katie

[Jamesndrew001]

Nothings showing in my inbox sorry