EE Perks codes not working

[Gazwhereuat]

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.

I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and it wont work for them either. We have also tried when upgrading and as well as requesting a new line.

Why isn't the EE site accepting discount codes currently? We have been in a shop and they said the codes can only be used online so I am stuck.

[Ali_A]

Hi @Mahwashy 

Have you tried using a different browser? 

Just a reminder that the Perk discount won't work if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with F&F, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

If you're still having trouble please call our Customer Service team who can check the code and deal you're looking for is eligible. 

Ali 

[Bozo_]

I'm having the same issue the EE Perk codes don't work with any of the SIM only 24 month plans or with a brand new phone plan. What is going on? 

Reading the previous posts I'm getting the impression, this has been ongoing for a while, but still nothing has been done and everyone is having to jump through hoops. It's not very good service for someone looking to start a new contract.

[Katie_B]

Hi @Bozo_. 

Thanks for coming here.

What plan are you selecting? please provide an example so I can take a look into this. 

Are you aware if any multi-line discount shows at checkout?

Speak soon, 

Katie

[elsphillips0]

I am experiencing the same issue 

[PKZ7]

I also have the same issue and tried multiple plans/codes but none are working and all saying 'This voucher code is invalid'

[Debbie_G]

Hi @PKZ7.

Welcome to the community.

I'm sorry you're seeing this message when trying to use your Perk discount.

There are a few reasons why this might happen, such as the plan or offer being ineligible. You can find more information on our Discounts and perks page.

If the plan or offer you've selected is eligible, but you're still seeing this error, please reach out to our team. They will be able to check the validity of the Perk code and the plan you're using this against.

Debbie

[Jamesndrew001]

I am having the same problem the codes are not working not matter which plan I try.

[Katie_B]

Hi @Jamesndrew001. 

Thanks for coming here. 

Do you get an error message? if yes, please could you attach a screenshot. 

I would love to see if I can help with this. 

Katie

[Jamesndrew001]

No it just says the code is invalid 

[Katie_B]

Thanks for getting back to me @Jamesndrew001. 

What plan are you selecting? does it already show a discount?

Katie