EE Perks code “this voucher is invalid”

[Melblask]

Hi, I received a code from my auntie and it doesn’t let me apply it. I’ve used EE perks before.

basically I am doing the free upgrade where you hand your phone in and upgrade from iPhone 16 to iPhone 17 pro max. 24 month contract. Add to basket at £88 on the essentials unlimited plan, then when I click vouchers and add the ee perks nhs code , it goes red and says this voucher is invalid.

i rang up last week and they couldn’t help, I’ve been in store and they didn’t help either..

phonline said go in store

in store said go online

so who exactly is going to help?

thanks 

[Alex_H]

Hi @Melblask,

Welcome to the EE Community

Not all plans are eligible for a perk discount, usually if they are already part of another offer they wont be eligible. It may be the plan you are choosing if it is part of an annual upgrade or trade in offer early upgrade is not eligible.

Have you tried testing out redeeming the perk discount on some others plans, one that isn't discounted or part of any promotion? As if it is accepted on other plans it would suggest the perk code is valid it just not valid for that particular plan you are trying to redeem it on. 

Alex

[Melblask]

Hi Alex,

Yes we tried it out on a brand new plan and Contact and it still said
invalid. I went into the ee shop on Saturday and the man said a previous
lady had been in with the same problem with her nhs code.

Thanks

Melissa

[Alex_H · Accepted solution]

Thanks for your reply @Melblask, I have sent you a private message to help run some additional checks on the issue you are having.

Alex

[abdulhaque1]

Hello, I'm also having the same issue, can anyone help? I've tried my NHS discount code with various sim-only monthly plans, and it produces the "This voucher code is invalid" error each time.

[Linzi_H]

Hi @abdulhaque1 

I'm sorry to hear that you're facing some issues using your Perk code. 

Please visit our help page for further information on how these codes can be used 👉 Discounts and perks for NHS staff. 

If you're still no further forward after following this, then please call our team directly, and they'll be able to offer the best advice. 

Linzi 

[Beccaaaa03]

This continues to happen on me, exactly what you’re experiencing and I’m on the same early upgrade!

I’ve been in store, on the chat, on the phone and not one person can seem to help. They also said the code can’t be entered through themselves anymore and I have to apply it myself? Everytime I do I’m notified with the same message you’re getting!!!! How annoying? 

Have you managed to solve the issue? or wasn’t there a way to enter you’re code etc? It’s driving me nuts!

[Michael_D]

HI @Beccaaaa03 

Thanks for coming to the community.

The Perk discount code can only be used on the airtime part of a Flex Pay plan or a SIM only with a minimum term of 12 months or more, and must be taken through the EE website or app.

If you are trying to use it on Upgrade Anytime plan, it will not be able to be used. 

There is more on the discount on our NHS Perks page, with the eligibility terms in the Legal Bit section at the bottom of the page.

Michael