EE Perks account deactivated

[SusieR1]

Hi,

I work for the NHS and am trying to use the discount. I have tried to login into the Perks account but am getting a message which says 

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

I have been to a shop who said they couldn’t help and I should call 150. I have  called 150 and they have said they can’t help either and I should post on this forum to have this issue resolved. 

I am trying to upgrade my phone today. Is anyone able to help please? 

[Michael_D · Accepted solution]

Hi @SusieR1 

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael

[Gareth112]

Hi,

I have the same problem. I spoken to a EE Guide who could not help. 

[Michael_D]

Hi @Gareth112 

Welcome to the community.

I'm sorry you weren't able to get this sorted over the phone.

I've sent you over a private message to take some details to help to get you access to  Perk again.

Michael

[AliEadie]

Hi,

I am having the exact same issue. How do I resolve this?

[Debbie_G]

Hi @AliEadie.

Thanks for coming to the community.

I've sent you a private message to help further with this.

Debbie

[Tony286]

Hi Debbie, I am having the same problem as above. Can you help me with this please?

[Debbie_G]

Hi @Tony286.

Welcome to the community.

I've sent you a private message to help further.

Debbie