EE Perks Revalidation failure

awd19801
Explorer

‎10-06-2022 05:54 PM

Good evening,

 

I've tried to re-validate my ee perks membership however, I've received an email saying it was declined as my company/organisation is not listed?

 

According to the Emergency Service Staff Discount | 20% Off Selected Plans | EE Mountain Rescue is listed, yet my ID was declined?

 

Please can someone shed some light as to why?  It was accepted when I first registered.

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎11-06-2022 02:52 PM

Hello @awd19801 ,

 

Welcome to the community,

 

Have you rang customer service and spoken to them about this? This not customer service here, but a public forum, and unless one of the community staff are around and able to help, the only way to get an answer to your query is to speak to customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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awd19801
Explorer
In response to Schockwave

‎11-06-2022 04:40 PM

Yes, Spoke with someone yesterday but they were unable to see why it was declined.

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Christopher_G
EE Community Support Team
In response to awd19801

‎12-06-2022 08:40 AM

Hi @awd19801

 

I sent you a private message, could you take a look and get back to me please? I'll do my best to help.

 

Chris

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