EE Perks Codes Not Working

[FB1234]

Hi.  I've used EE Perks for quite a few years but I've just tried to use a new code (well several really) and none of them work. Tried ringing on 150 but never can through despite waiting for nearly an hour. They don't answer........any advice please. Thanks

[James_B]

Hi @FB1234,

Welcome to the EE Community. 🙂

Was the plan you were trying to purchase already discounted?

James

[FB1234]

Hi James thanks. It wasn't discounted that I could see. I'm moving to a sim only plan that EE has suggested. £21 per month 25Gb. 

[James_B]

Thanks @FB1234

Is it a 12 or 24 month plan?

James

[FB1234]

24

[James_B]

Thanks @FB1234

That plan isn't discounted so you should be able to apply your code.

What error message do you see at checkout?

James

[FB1234]

It says invalid code entered. I generated two others and the same message. I tried the codes on other plans to check and the same error. 

[James_B]

I've sent you a private message @FB1234

Please check your inbox and get back to me with the requested details.

Thanks 🙂

James

[Ankit]

Hi 👋, I am facing the same problem. What was the solution may I ask?

Thank you 🙏

[Jon_K]

Hi @Ankit.

Do you get an error message when trying to use a code?

Does this happen with more than one code?

Jon