EE Perks - Can’t reset password

[drome1988]

Hello. I’ve tried sorting this before but didn’t follow through. I’ve had an ee perks account for years but all of a sudden I can’t login. I’ve tried doing the password reset but I never get the email come through to actually do the reset. Can you help please. 

[Pe23]

Yes they were

[Peter_W]

Thanks for confirming that, @Pe23 

Chances are the links will no longer be valid, but have you tried seeing if you can verify from these? 

If not have you tried re-registering with the same work email?

Peter

[Pe23]

I cannot re-register using the same email address, I get the error 

The email address supplied is already registered.

Clicking the verification link in the original, and logging in brings this error

Your account has been deactivated as your registration was not completed within the allowed time frame.

Seems to be a bit of a loop.

[Rach_H]

Thanks for letting us know a little more about what is happening @Pe23.

I've popped you through a Private Message, so we can look into the options for getting this resolved for you.

Rach