EE Perks - Can’t reset password

[drome1988]

Hello. I’ve tried sorting this before but didn’t follow through. I’ve had an ee perks account for years but all of a sudden I can’t login. I’ve tried doing the password reset but I never get the email come through to actually do the reset. Can you help please. 

[Christopher_G]

Hi @drome1988 

I've sent you a private message. Could you take a look and get back to me please?

Thanks

Chris

[Pe23]

Hi

I have the same issue as above. I can't log in and the reset email is never recieved, it is not in junk.

Thanks

[James_B]

Hi @Pe23,

Are you trying to login with the same email address you originally registered with? (Usually your work email)

James

[Pe23]

Hi,

No, I am using the email I set the account up with, rather than the work email I verified.

[James_B]

Could you try using your work email for resetting your password and let me know if you receive a response, @Pe23?

Thanks

James

[Pe23]

Thank you, that did work and I was able to reset the password and log in. Though I do get the message "Your account has been deactivated as your registration was not completed within the allowed time frame."

Thanks 

[James_B]

Ok, @Pe23 

Did you verify your work email within 30 days of registration?

If you did, have you received an email asking you to re-verify your account?

James

[Pe23]

I thought I had, I have no emails confirming verification, but requests on 18th May and 17th June.

Thanks

[James_B]

Are those request you mention asking to you click through to verify your email address, @Pe23?

James