Inclusive extras
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24-07-2024 04:37 PM
Hi there
Netflix was listed as an available extra when I upgraded but now I can’t see this option either within the app under ‘select inclusive extra ‘ or from the PICK text to 150.
can anyone assist?
Thanks
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24-07-2024 06:22 PM
Hello @m_m88.
Thanks for coming here.
Is this your first time selecting your Inclusive Extras?
When did you upgrade?
Katie
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25-07-2024 08:59 AM
Hi Katie
Yes , it’s my first inclusive extra.
i upgraded on Saturday and my new phone activated yesterday.
Michael
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25-07-2024 11:43 AM
Hi @m_m88
Thanks for coming back to us 🙂
What does the name of the plan show as in your EE app?
Leanne.
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25-07-2024 01:41 PM
Hi Leanne
EE All Rounder iPhone 125GB
Let me know if you need any more details?
Thanks
Michael
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25-07-2024 03:08 PM
Hi there @m_m88
Thanks for coming back to me.
You can view the available Inclusive Extras for the iPhone plan, in our Full Works Plan for iPhone | 5G ready iPhone plan (ee.co.uk) page.
Leanne.
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25-07-2024 05:05 PM
Hi Leanne
thank you.
However, Netflix was listed and their logo shown when I was browsing available ‘inclusive extras’ with this plan. This was a key reason for me signing up to it
would you be able to assist in how I can obtain this inclusive extra?
thanks
Michael
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26-07-2024 07:58 AM
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06-08-2024 02:42 PM
Hi Kate
When calling 150 as stated, I'm send a text message with a link, when I open this it says 'there's been a problem with your request'.
Can you advise on how I can activate Netflix within inclusive extras please?
Regards
Michael
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06-08-2024 03:03 PM - edited 06-08-2024 03:04 PM
Hi @m_m88
Thanks for coming back to let me know.
If you are having trouble with the text message link, you can press 2 instead when you call 150 to access the IVR.
We'd need the team over the phone to amend your plan if you have been put on the wrong one and can't select Netflix as a result.
Leanne.
