EE Perks Account Deactivated

[dylancamps]

Hi there, my EE Perks Account has been deactivated. When I log in I get "Your account has been deactivated as your registration was not completed within the allowed time frame" despite me clicking the link on my organisation’s email within 5 or so minutes. 

Any help would be appreciated as once I can get into my EE Perks to generate a discount code, I’ll be wanting to purchase an EE contract. Thank you.

[MarkC871]

I have an account with EE but it’s a friend who has the Perk account and I use one of his family and friends codes. He’s not with EE so how would he be able to resolve it? Thanks for getting back to me 

[Katie_J]

Hi @MarkC871. 

If the EE Perk account holder gets in touch or is able to give me a private message with their details we can reach out to the team. 

Katie 🙂

[Marckerr92]

Can someone please help me fix the same issue?

[Linzi_H]

Hi @Marckerr92 

Welcome to the Community.

I'll send over a Private Message to help further.

Linzi