The EE Community

EE no longer making it viable to consider upgrading

Into the final month of my contract and whilst i had been holding out to see if EE would be stocking the new Xperia 1 VII, alas to no avail. So been using freetime to look at alternative phones (i've used sony phones since early 2000s).Last week i go...

Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved

Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits!Hi all,I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved.I’ve been having serious b...

FTTP Install too low

We had FTTP installed when we moved in but the cable crosses the driveway and is worryingly low, restricting access for some delivery vehicles. The installer only had a ladder with him so the fibre only reaches the house part way up the property. Who...

unable to access my Business account online. Been over 6 months

I have been unable to access my EE business account online since porting over from a personal account. Despite contacting multiple departments and sending a recorded delivery complaint letter, the issue remains unresolved. I am repeatedly told that i...

how i can change home address

Port/Move Digital Home number to another VOIP provider

HiI have have FTTP.So Digital Home is a rolling 30 day contract and to cancel it you have to give 30 days notice.To port/move my number to another 3rd party VOIP provider, what is the best route?1a. Contact EE, give notice/request cancellation1b. Aft...

I am unable to locate by previous statements.

I would like to access my previous statements for my accounts but all I can see is what is paid mothy by direct debit.Please can you advise how I can do access them .

Recent upgrade to EE Wifi 7 - Smart Wifi PRO will not pair

Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...

Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...