EE Perk password reset

[Tiff_82]

Good afternoon. I have tried numerous times to reset my password for my EE Perks account, however I have not received the password reset email and it is not in my junk email folder. I need a code for an impending upgrade so any help would be appreciated. Thanks

[Tiff_82]

Good afternoon. I have tried numerous times to reset my password for my EE Perks account, however I have not received the password reset email and it is not in my junk email folder. I need a code for an impending upgrade so any help would be appreciated. Thanks

[James_B]

Hi @Tiff_82,

Welcome to the EE Community. 🙂

Are you using the same email address you originally registered with? This would usually be your work address, but you can also register with a personal address.

James

[Tiff_82]

Hi @James_B  I have tried it with both my work email and my personal email, neither are working. 

[James_B]

Hi @Tiff_82,

Has your work email address ever changed or does it have any aliases?

James

[Tiff_82]

@James_B  No, it has remained the same since I registered with perks. I have tried several times and I still have not received a password reset email. 

[James_B]

I've sent you a private message @Tiff_82 

Please check your inbox and get back to me.

Thanks

James