EE Perk code not
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13-04-2025 05:10 PM
Hi,
could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!!
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13-04-2025 06:19 PM
Hi @Lm86
Have you checked your tariff or device is not already discounted. You can only apply one discount.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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13-04-2025 06:44 PM
Hi,
I was told by the guide over the phone that the code should work. I always have this issue when I go to upgrade and always need the discount applied over the phone, but of course can’t do that now. I currently have the NHS perk on my plan and trying to upgrade to the exact same plan, just a new phone is the only difference!
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14-04-2025 09:36 AM
Hi @Lm86
Thanks for coming to our community.
I'm sorry you are having trouble using your code, are you getting any kind of error message?
Lesley
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14-04-2025 11:50 AM
Hi,
same as it always does, code not applicable. It’s said this for years on end and I’ve always had to phone in, but now that’s not an option so don’t know what to do. I’ve tried different devices too. No joy!
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14-04-2025 12:47 PM
Thanks for confirming that @Lm86
Did the team over the phone make any suggestions on what to try next?
Lesley
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14-04-2025 01:36 PM
No, she just said “try again tomorrow” to which I said, I know it won’t work as I have this issue every year when I upgrade. She escalated the issue, but I haven’t heard anything. I’m extremely annoyed that this issue still persists year after year, it’s ridiculous
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14-04-2025 04:51 PM
Hi there @Lm86
Thanks for coming back to us.
How long ago was this escalated?
Did the guide say if this was escalated to the perk team?
Thanks.
Leanne.
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14-04-2025 09:40 PM
Hi Leanne,
I decided to phone again. Amazingly got sorted. Very frustrating that so many customers are getting told perk codes can no longer be done over the phone, I think it just depends who you speak to. My new phone comes tomorrow.
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15-04-2025 08:34 AM
Hi there @Lm86
Thanks for coming back to us.
Our Perks, Discounts & Customer Benefits, page has full details on the perk code and how you can apply this.
Leanne.
