EE Perk code not

[Lm86]

Hi,

could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!! 

[Northerner]

Hi @Lm86 

Have you checked your tariff or device is not already discounted. You can only apply one discount.

Thanks 

[Lm86]

Hi,

I was told by the guide over the phone that the code should work. I always have this issue when I go to upgrade and always need the discount applied over the phone, but of course can’t do that now. I currently have the NHS perk on my plan and trying to upgrade to the exact same plan, just a new phone is the only difference! 

[Lesley_W]

Hi @Lm86 

Thanks for coming to our community.

I'm sorry you are having trouble using your code, are you getting any kind of error message?

Lesley

[Lm86]

Hi,

same as it always does, code not applicable. It’s said this for years on end and I’ve always had to phone in, but now that’s not an option so don’t know what to do. I’ve tried different devices too. No joy! 

[Lesley_W]

Thanks for confirming that @Lm86 

Did the team over the phone make any suggestions on what to try next? 

Lesley

[Lm86]

No, she just said “try again tomorrow” to which I said, I know it won’t work as I have this issue every year when I upgrade. She escalated the issue, but I haven’t heard anything. I’m extremely annoyed that this issue still persists year after year, it’s ridiculous

[Leanne_T]

Hi there @Lm86 

Thanks for coming back to us. 

How long ago was this escalated? 

Did the guide say if this was escalated to the perk team? 

Thanks. 

Leanne.

[Lm86]

Hi Leanne,

I decided to phone again. Amazingly got sorted. Very frustrating that so many customers are getting told perk codes can no longer be done over the phone, I think it just depends who you speak to. My new phone comes tomorrow. 

[Leanne_T]

Hi there @Lm86 

Thanks for coming back to us. 

Our Perks, Discounts & Customer Benefits, page has full details on the perk code and how you can apply this.

Leanne.