The EE Community

my old number is not transferred

i tried to bring my number to EE but it’s not working, i used a different network provider before and tried to fill in the PAC in the online request form but it shows error

Monthly bill increased from £35 to £51

I was quoted at my door 35.00 with no change for 2 years! That was the only reason I signed up to E.E , my latest bill is 51.00 something pence ! Will somebody please explain to me why , please don't ask me to ring because I can never get through. I ...

EE TV remote - why?

So, having been using BT YouView for 9 years, I've switched to EE TV, and I have to admit the new remote is rubbish. It's dumbed down, and the three most useful buttons have vanished; the delete button is gone, so you have to select record to get to ...

Orange Sim Card

Hi, my father has an old (very old!) orange SIM card that he is using in a Nokia phone. The problem is someone in his work gave him the sim about 20 years ago so the sim isn’t registered in his name and he’s not really sure what name it’s registered ...

EE Mini Box - No Channels Available

So set up the TV main box and all is working fine now issues.come to set up the mini box on a second TV and followed all instructions and I have 0 TV channels. It’s not giving me any options to retune but I have done a factory reset and still get not...

Charity Raffle Request

HelloI Will be running the London marathon in 2026 for MS UK and as part of my fundraising campaign to raise at least £2400, I will be holding a quiz night with a raffle. I was wondering if EE would be able to offer a donation at all for a raffle pri...

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

Change from monthly plan to payg

No sim-no service on my phone. Cant ring ee for support. Please help

Can somebody from ee please help. Both my wife and me are getting the same no sim-no service message on the top of our screens.  We've tried everything that the tech guy told my wife to do about a week ago, with no joy. My wife's phone hasn't been wo...