EE Not honouring Offer

[Nadessico]

So today i got a text offering 

nice deal, however when i clicked on the link, no such offer existed. Went to the help line, apparently they can't find the offer and it must have been a limited time offer. Limited time offer of 2 hours? From a text that says i have 30 days to redeem it? o

So i asked to put in a official complaint for false advertising, apparently EE has no complaint system? Either EE's advisors are talking nonsense cause they know they've messed up or something is very wrong here. 

[Christopher_G]

Hi @Nadessico 

Welcome to the community.

I'm sorry to hear that you're having problems with that offer. Are there no offers at all after you log in?

We do have a complaint process, you can see details of it here.

Chris

[Nadessico]

offers show but none of them are the ones offered in the text message (closest one is £19 pm more expensive)

[Christopher_G]

OK, @Nadessico 

Did they say of that text message shows on our system? On the notes on your account?
Chris

[Nadessico]

they just said they don't have the deal available right now and that it was probably a limited time offer, however the text was only 2 hours old.

[James_B]

Hi @Nadessico,

Are you still seeing the same issue this morning?

If you are, I'd recommend getting back in touch with our upgrades team on 150 so they can take another look at it for you.

James

[Chris_B]

@Nadessico  EE only sell flex tariffs online at present and your image clearly isn’t one of them and that’s an image of a webpage not the text you was sent.     Can you post the actual text message you was sent ?  

[Nadessico]

gladly.

Said link on there then takes me to that offer asking me to log in to claim it and then the link just goes to the upgrade screen from the normal store with no offer

[bristolian]

I don't see anywhere in that text message, details of the offer you've cited. "On your current plan", "these are your options", "find out what deals are available"

[Nadessico]

said link then take me to this page