Discovery+ activation

[Brock2]

I’ve tried for ages to activate my discovery plus but all I ever get is we are having technical issues. I’ve tried different days and times, I had the same problem on my last contract too … it’s never worked in years of me trying. 

How do I get around this?

[Ali_A · Accepted solution]

Thanks for joining us on Community @Brock2 

If you haven't done so already, please active your subscription here

You’ll then be asked to create a discovery+ account and accept the Terms of Use or sign in. If you already have a discovery+ account, please sign in.

Download the discovery+ app from your favourite app store or watch via Discovery website

Ali

[Brock2]

Thanks but don’t think you read it properly 

whenever I go to the bit where you send me a pin and I put it in all I ever get is “we are experiencing technical problems” ….. but you can’t be all day everyday

[Katie_B]

Hi @Brock2. 

Thanks for getting back to us. 

I am sorry to see that you are still unable to activate your subscription. 

I'd recommend contacting our customer care team who can take a look at the technical problems on your EE account. 

The team will also be able to get your subscription activated. 

Katie

[francesreied]

I’m having the very same problem, and have tried everything advised and still no luck. 
This problem needs to be resolved @EEcustomerservice 😡

[Peter_W]

I'm sorry to hear you're experiencing the same issue too, @francesreied.

Are you getting the same error as shared above when you go to insert the one time PIN that's sent out? 

If you are, can you please try doing this over mobile data rather than WiFi?

Peter

[AllyG1882]

Pathetic service from EE that this issue has not been resolved for customers.

I ordered Discovery + on Wednesday 7 Aug, was told it would be available immediately; confirmation email then said by 11.59 on 7 Aug; here we are on 10 Aug and I’m still getting the message “This service isn’t working right now we’re working hard to get it up and running…”

Worst of all, when I spoke to Customer care I’ve been told they have to send ‘paperwork’ to the off-line team to resolve this and could I give them until next Tuesday! Really?!! is this the best you can do?

I’m hoping there is someone competent enough to sort this for me please. I was even told that I would have to call EE back to check that the issue was being progressed. Don’t think I’ve ever experienced a worse service, and then to come on here and see it is happening to others is so disappointing. Why can Netflix, Sky, Amazon etc. make it look so easy? EE should be embarrassed!

If I do need to call back on Tuesday, it will be to cancel.

[Leanne_T]

Hi @AllyG1882

Welcome to our community.

We don't have access to your account here on this forum but I'll do my best to help. 

Is this an error you get during the set up when a PIN is requested as well?

Do you have a mobile or broadband account?

Thanks 🙂

Leanne. 

[AllyG1882]

Hi Leanne_T, thanks for replying. 
I have used the link in the confirmation email. When I try the link supplied by Ali_A above it asks for an EE phone number which I don’t have - I was a BT Broadband customer migrated to EE. 
I have also tried with a PIN through the website with WiFi on and off - neither working.

[AllyG1882]

Interesting that although the links don’t work and your app and website don’t recognise the Descovery+ subscription, funnily enough your billing department are super efficient and have already been able to start charging me for the service I’m not receiving!
Oh well, at least I have obtained my getting started badge!