Contact ee perks?

[Christopher32]

I need to be able to speak to someone about my code history as there has been an issue in applying a code and I can no longer see previous years history.

[Bethduckyy]

I'm having the same problem, unable to log into perks and no password reset emails are coming through. I tried ringing 150 but was told to contact the EE perks portal but he could find the number. Who do I contact?

[Christopher_G]

Hi @Bethduckyy

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[JBA]

I am also having the same issue, not receiving the password reset emails and one minute it's telling me I'm registered with my personal email address and won't accept my NHS email and the next it tells me the opposite 

Thanks

[James_B]

Hi @JBA,

Welcome to the EE Community. 🙂

Have you verified your NHS email address?

James

[JBA]

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I've had nothing come through on my NHS email, a few other sites have said it doesn't exist so I have had to go through customer service to get it sorted, I'm wondering if this could be the reason

Jess

[James_B]

Hi @JBA,

Have you checked your spam/junk email folder?

James

[JBA]

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Yes I have

[Leanne_T]

Thanks @JBA

I've sent you a private message to get some more information from you. 

Speak soon. 

Leanne. 

[TopherScot]

I am having similar issues. It tells me:

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

I know this is not the case as I have previously used the service for codes. There is no way to contact the Perks Team, can someone help

[Katie_B]

Hello @TopherScot. 

Welcome to the community. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂