The EE Community

Strange number in the EE app

Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...

No internet - 'good connection' according to you

All evening my internet has been down on mobile data - according to yourselves the connection has been good.  I have restarted my device - checked updates - turned airplane on and off. Because of this I have missed important work related emails.  I u...

Wifi plus flashing orange

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

FF Installation Outside Work

We had full fibre installed today and I didn't see the outside until after the workmen had left. My question is, should it has been left open like that?

Changed broadband package, but do I need new EE router?

I changed my EE full fibre broadband package to a cheaper slower speed, but EE have sent me a new router and I am wondering if I have to use it because I then have to change all WIFI passwords on my equipment. Why can't I just use the old router and ...

Unable to link EE broadband account to EE account

Here’s a summary of what happened: I switched from BT to EE last year, but the migration didn’t go smoothly because I couldn’t link my EE Broadband account to my EE account. I called EE multiple times, but nothing changed, so the waiting game began. ...

I’m being left messages but non recorded

Termination fee for upgrading

Been charged £156 termination fee even though haven’t terminated my contract just upgraded which said was free upgrade online , been on the phone to ee and was told nothing they can do. 

Download my bill

I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file