Chose Netflix as my add-on... so.. how do I get it...?

[martin2345uk]

I took out a Full Works SIM only contract over the phone and chose Netflix as my add on...

But how do I actually get that? I haven't had any information that mentioned Netflix, what do I do?

Thank you!

[Peter_W]

Hey there @martin2345uk 😊

When you add Netflix to your account, you should receive a text with a link to get this activated and linked with a Netflix account. 

Once you receive your SIM you should see quite a few messages come through, so I'd check through everything so you can be sure you don't miss it.

Peter

[martin2345uk]

What should I do if I have no such message..?

[Matt_124]

Try to go to ee.co.uk/netflix 

[Leanne_T]

Hi @martin2345uk 

Thanks for coming back to us. 

Could you try the link @Matt_124 has provided, does this help you get set up? 

Leanne. 

[martin2345uk]

Hmmm, when I follow that link and give my number this is what I see...

[Matt_124]

May have to choose the benefit again by going into your app or texting PICK to 150.

[martin2345uk]

Thanks.. how do you do it from the App?

One thing I notice, I specifically requested the Full Works for android, because I wanted the Netflix option, but in the app, it says this:

This is a SIM only plan and I’ve never told them i have an iPhone - how do they know…?!

[Matt_124]

If you go to Manage > Mobile & SIMs > See all addons and Inclusive Extras

it should appear at the top allowing you to choose/change the Extra you have selected.

[Leanne_T · Accepted solution]

Hi there @martin2345uk 

Thanks for coming back to us. 

If you have the Full Works for iPhone plan, this would not include Netflix. 

If you requested the Android plan for Netflix to be included as an Inclusive Extra, please call us on 150 and the team will be happy to help 🙂

Leanne.