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Cannot activate TNT Sports

Panachanga
Investigator
Investigator

Hi, I have added the TNT Sports option to my account but cannot activate, I successfully receive and then input a pin but after that it repeatedly states ‘We are experiencing technical problems right now, please try again later’, however this has been happening for a number of days.

Thanks for any help

100 REPLIES 100
Joe1211
Investigator
Investigator

As well as the pinned reply on page 1, please see the excellent suggestion from akolaar above on page 5. 

Finally after about 3 days of trawling the internet to find out how to activate this app, this has actually worked!

Why  EE can't just give this information when you have the inclusive add-on i just don't know... it beggars belief this could be so poorly administerd by them.   Such as imple thing to do but nowhere to be found on the EE website!

Leanne_T
EE Community Support Team

Hi @Phil246 

Thanks for the feedback and for letting us know this is now sorted for you. 

Leanne 🙂

LiverpoolOne
Established Contributor
Established Contributor

I’m starting to think EE community support are all bots based on the responses I’ve read.

@LiverpoolOne , no we are not bots, we are human beings here and most of us are customers, trying to help, and the staff are real people too.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
LiverpoolOne
Established Contributor
Established Contributor

Apologies, for clarity I meant the staff whose only response appears to be contact our mobile or technical team and who have throughout many threads offered not so much as even the slightest apology for the inconvenience caused by this TNT debacle, nor posted any helpful solutions.

I know that the community itself is comprised of customers who, like myself, have been trying to help others.

No offence intended to the customers trying to navigate the issues that EE has failed to sort out for them.

Cymru01
Established Contributor
Established Contributor

Still not working for me & BT/EE are still working on a fix date! It’s been weeks now & still not working!  How hard can it be? 

Liverpool1959
Visitor

I want to watch the football tonight 

LiverpoolOne
Established Contributor
Established Contributor

EE’s next suggestion - contact our technical team who will direct you to another customer in your area who you can watch the match with

Cymru01
Established Contributor
Established Contributor

This is now working for me, BT technical department got In touch with Discovery plus & they unlinked my EE pass from account & then I activated it & it worked. Only took nearly 2 months to do that!