Cancel Data roaming abroad

LizzieG30
Investigator
Investigator

‎28-08-2024 03:32 PM

I added mobile roaming while an holiday. Now I need to cancel it as I'm home. 

I clicked on what appears to be the relevcant bit but can find no confirmation that roaming's been cancelled. Anyone know where it shows up??

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎28-08-2024 05:37 PM

Hello @LizzieG30. 

Do you wish to cancel the Roam Abroad Pass that is charged at £25 per month?

Have you text STOP ROAMING PASS to 150?

If the pass is still active this will show in your EE account online under add-ons. 

Katie 🙂

XRaySpeX
EE Community Star
EE Community Star

‎28-08-2024 05:54 PM

Data roaming is just a setting on your device. Do you mean you ordered the £25 / billing month Roam Aboard Pass to cover all your allowances, not just data, while you were abroad? If so, text STOP ROAMING PASS to 150.

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bristolian
EE Community Star
EE Community Star

‎28-08-2024 07:43 PM

@LizzieG30 wrote:

I added mobile roaming while an holiday.

To add to the replies above, roaming is just the facility to use your phone on foreign networks and is free. Once added, there are very few reasons to explicitly cancel it as it means your phone is setup to use abroad on a permanent basis.

As mentioned, many users confuse the free roaming facility with chargeable billing add-ons. I also suspect you mean the latter.