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Can’t activate TNT sports

mnhz
Visitor

I am unable to activate TNT Sports. Every time I enter my phone number and code, it keeps on saying there is a new technical issue. I even use my mobile data to go through this process but still nothing.

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @mnhz 

Welcome to the community.

Could you try doing it when connected to mobile data, rather than WiFi please? Please also make sure, if you have a VPN, that it's not active.

Chris

View solution in original post

5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @mnhz 

Welcome to the community.

Could you try doing it when connected to mobile data, rather than WiFi please? Please also make sure, if you have a VPN, that it's not active.

Chris

I have tried all of this and still no resolution! My advisor on the chat was no further help, I find the “inclusive extra” a complete waste of time 

Michael_D
EE Community Support Team

Hi @Amykatie.

I am sorry that you are having trouble getting your TNT Sports inclusive extra set up.

Can you give me a bit more information about what happens when you are trying to activate it?

Michael

I had this issue. Tried via no VPN and not on WIFI still didn’t work. I then realised Apple has private relay (this is like a built in VPN) deactivated this while activating and work straight away with no issues 

eeuser169
Contributor
Contributor

Same issue for me