Can't activate Discovery +

[RichWebb]

I get told I am eligible, then when I try to activate I get error WB402. Long live chat with BT and they couldn't help. Any ideas?

[gorch]

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@Leanne_T wrote:

Thanks @gorch 

In this case, please get back in touch with our tech gurus on 150, they will be able to run further troubleshooting for you. 

Leanne.

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I appreciate you trying to help @Leanne_T however I have already had three calls with 150, and two with BT support. And I said in my original post, So far I have had no luck with EE technical support or BT technical support. I was told it was a discoverplus issue, but their support is email only and seems to be terrible so I've gotten nowhere.

I was hoping someone in the community might have found a way to resolve it.. 

[Leanne_T]

I understand @gorch 

When you receive an error getting set up and we are unable to resolve this on the community, this would need to be looked into by our tech gurus who can run full diagnostics to help get this sorted.

Hopefully another user will post to let you know what steps were taken to resolve the issue 🙂

Leanne.

[LiverpoolOne]

Did you manage to get sorted?

EE don’t seem to have a clue about anything.

NB: EE I am pretty good at my job within my own profession but I don’t give myself an ‘expert’ title or ‘tech guru’ badge. Such replies are simply there because you have nothing else to offer but getting tied up for hours on 150 is no one’s idea of fun when YOU OUGHT TO BE GETTING THIS RIGHT IN THE FIRST PLACE. It quite literally isn’t rocket science and you must have a team working with BT to sort this out.

[LiverpoolOne]

‘Full diagnostics’ 😂 this isn’t a car or military aircraft it’s TNT sports access - get it sorted before you lose customers for good

[LiverpoolOne]

Why should that make the blindest bit of difference?

[gorch]

No, it's a shambles. 

I've been passed from EE to BT, from BT to Discovery+ support (by email) which is terrible. Who then send me back to BT. 

Still nothing of any sort of progress. 

[LiverpoolOne]

Sounds like my experience though my issue was slightly different. In case yours is a similar fix, have you tried a laptop or computer to complete the process?

I had all sorts of technical errors and codes trying to complete this via mobile or tablet and wasted hours with EE and BT support 

Good luck 👍🏻 

[gorch]

Thanks for the advice, sadly my issue persists on all and any device, wifi or mobile data. 

[RichWebb]

Still nothing for me. EE took BT Sport off my inclusive extras and put it back to see if that fixed it and now I’m completely locked out. Can’t access my old BT Sport account or the new TNT Sports either. 
It’s really not ok. The football season has started now and I want to watch. I’m paying for this inclusive extra and no one seems able to make it work. It’s ridiculous. 

[Leanne_T]

Hi @RichWebb 

I am sorry to hear this. 

Do you have the TNT Sports add-on showing in your My EE? 

What reply do you get if you text SPORT to 150? 

Leanne.