BT Sport error code VC018

Dunc9 · ‎23-10-2022

I can't watch live sorry on my App, I could before. This is a pain as I pay extra for a service which does not work. Tried to message technical support but unable to do so. Tried phoning but it is a 20 minute wait which is unacceptable. Can this be solved or should I just reduce my package. I have tried logging out of the app and selecting live sport from different menus on the app.

Northerner · ‎23-10-2022

Hi @Dunc9

VC018

Try these steps to fix:

Refresh the page and try again
Log out of the BT Sport online player and back in again

https://www.bt.com/help/fix-your-bt-error-code-problem

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Karmaaround · ‎29-10-2022

Have had my A53 a few days with the same issue.

Managed to watch BT football live by: logging out the app completely.

Restarting the phone.

Log back into BT sport and hey presto.

Seems to work. Tried it several times bit of a pain but works.

Karmaaround · ‎01-11-2022

Further to the above.

Same thing using the above steps it wouldn't play. When I clicked the settings cog wheel and disabled the HDR slider it works fine.