Apple Music setup issues

[kate3green]

I've just got a new sim card and chose the 6 months free subscription to apple music. I've followed all the instructions and text 150 with music to get a link but it just opens apple music - temporarily has a loading page - then that disappears and it just goes back to the home screen. I don't have an apple subscription (I did in the past but cancelled it ages ago). 

Am I missing a step to get this work? Thank you! 

[Katie_B]

Hi @kate3green. 

Thanks for coming to the community. 

Have you had Apple Music free with EE on a previous contract?

Katie

[kate3green]

Hi Katie - no I haven't. This is my first contract with EE 🙂 

[Katie_B]

Thanks for getting back to me @kate3green. 

Have you tried the link on another device?

Katie

[kate3green]

Hi Katie - unfortunately I don't have another device to test it on. I just keep getting the same message on apple music "your mobile plan does not include any subscription to apple services" but when I look in my EE account it's definitely there as an add on. 

[Katie_B]

Hi @kate3green. 

I would recommend getting in touch with our customer care team to ensure the right add-ons are on your account. 

Please be sure to keep me updated on this, 

Katie 🙂