Apple Music inclusive extra

[MagpieAL1]

I've recently upgraded and took out an all rounder plan and chose Apple Music as my inclusive extra. When I click the link on the text I got to activate I get the 'No subscription through EE' message.

If I text PICK to 150 will I be able to start the process again?

[Christopher_G]

Hi @MagpieAL1 

Welcome to the community.

Is the inclusive extra showing as active in your EE Online account?

Chris

[Bill1214]

I have the same problem.  The inclusive extra is showing on my on line account

[Katie_B]

Hi @Bill1214. 

I am sorry to hear you are unable to activate your Apple Music. 

Have you used Apple Music before through EE?

Katie

[WiktorWaj]

Hi, 

I am having the same issue and I have never had a add on through EE before but when I click the link I get the same as above where it tells me there is no subscription through EE

[Leanne_T]

Morning @WiktorWaj 

Thanks for coming to the community 🙂

If you log into the EE app, do you have the Apple Music Inclusive Extra showing? 

Thanks 🙂

Leanne.

[WiktorWaj]

Hi Leanne,

I just double checked and yes I do have Apple Music showing as an inclusive add on to my contract.

Thanks

[Leanne_T]

Thanks so much for checking this @WiktorWaj 

If you're using an iPhone, could you try going into your iPhone Settings, iCloud, then Subscriptions do you have the option for Apple Music? 

Leanne.

[WiktorWaj]

When I go to subscriptions there’s nothing there, but at the bottom it says EE plan benefits and when I click it, it says your mobile plan does not include any subscriptions to Apple services.

Thanks

[Leanne_T · Accepted solution]

OK, thanks for checking @WiktorWaj 

This will need to be looked into further for you, please give us a call on 150 and the team will get this sorted for you. 

Let me know how you get on 🙂

Leanne.