Apple Music inclusive extra

[Blackheartuk]

Hi I’ve left EE today and am with another network however I still have access to Apple Music as this was my inclusive extra with yourselves. I can’t text STOP MUSIC to 150 as you’re no longer my provider and the message fails. How do I cancel the Apple Music? Oh it’s also not showing as an active subscription on my phone. Thanks, Lisa 

[Christopher_G]

Hi @Blackheartuk 

The Apple Music subscription should end with your contract. When did your contract end with us? 

Chris

[Blackheartuk]

Hi Chris, the contract ended yesterday and it switched to new network today. Thanks Lisa 

[Christopher_G · Accepted solution]

You should find it stops working automatically soon, @Blackheartuk  🙂

Chris

[Blackheartuk]

It just has. Thanks for your help. Lisa

[Christopher_G]

No problem, @Blackheartuk  🙂

Chris