Apple Music family plan

[LiamWilson79]

I have just upgraded my Samsung Phone today. Whilst on the phone to EE i was offered an addon. The EE agent explained that i could choose Apple Music and also that I can have Apple Music Family plan for a very small fee. I did not choose one at the current time. I have rang back twice and spoke to different Agents. I am now being told that I have to go through Apple directly. If I do this will I lose my addon discount? Please help me. 

[James_B · Accepted solution]

Hi @LiamWilson79,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to use the EE Apple Music inclusive extra in conjunction with a family plan.

James

[Artful1]

I have had the same issue and was told by the agent that I could also upgrade for a small fee to family music package and I was told this with in the last month. Has this changed recently as this was only last month a EE direct sales rather than a 3rd party. This was one of the reasons I renewed my package and also add broadband. Has this changed to allow this recently or are the agents not getting the correct information when selling the packages 

[Chris_B]

@Artful1   EE don’t offer the ability to add or pay extra to have an Apple Music family plan.   EE only offers the individual subscription to Apple Music 

[Artful1]

Hi Chris

thanks for the update. Why are the agents saying this is possible then? I upgraded my package and added broadband for this reason as advised by the EE agent 

[Chris_B]

@Artful1   They shouldn’t be.  To my knowledge only Netflix can be upgraded in this way.