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Apple Music ‘added extra’

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Jon_777
Contributor
Contributor

‎05-07-2023 07:25 PM

Hi.

I have one inclusive extra on my recent EE contract. I opted for Apple Music a couple of weeks ago. My account says I’ve activated it but can’t find any evidence of it on my apple account. When I go to subscriptions at the bottom of the page is ‘EE plan benefits’ and if I click that I get the message ‘Your mobile plan does not include any new subscriptions to Apple services’

I have restarted my phone and uninstalled Apple Music. Neither did anything. My number is correct on the phone and have only one apple account.

Any ideas please?

Thanks

John

21 REPLIES 21
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Grandis
Investigator
Investigator
In response to Grandis

‎20-12-2023 08:19 AM

IMG_6628.jpeg

 this is the message that appears when EE PLAN BENEFITS is selected. 
Thank you. 

0 Helpful
Go to solution
Christopher_G
EE Community Support Team
In response to Grandis

‎20-12-2023 01:47 PM

The main thing is that they're working OK, @Grandis. I'm not sure why they're not showing in your Apple subscriptions though. If this is causing a problem, I'd recommend speaking to our Mobile Care team so they can look into this for you.

Chris

0 Helpful