Apple Music

[Jaylockwood1978]

Hi, so I got my new iPhone from apple today and have set it up with my ee sim only contract. An inclusive extra was Apple Music. 

I previously had a subscription for Apple Music which i cancelled yesterday prior to purchasing the new phone and sim only deal. I haven’t been sent a code or anything for my included Apple Music subscription and when i open the music app it still only says that i cancelled my subscription but can still continue listening until the end of the month. 

How do i go about getting this inclusive extra please?

[Leanne_T]

Hi @Jaylockwood1978 

Thanks for coming back to the community. 

Do you have Apple Music showing as your inclusive extra in the EE app? 

Have received a text to activate Apple Music?

Leanne 🙂

[Jaylockwood1978]

Hi, thanks for replying. Ive just spoken to a realty helpful guy called Jonathan at EE and he checked loads and it is showing as an inclusive extra and apparently, because i had a previous subscription which i cancelled yesterday and expires on 4th January, i need to wait for that to expire the text MUSIC to 150 and I’ll apparently be sent a link to get it resubscribed via EE. Fingers crossed!

[Leanne_T]

Thanks for coming back to me @Jaylockwood1978 

Let us know how you get on after the 4th 🙂

Have a lovely Christmas. 

Leanne.