Apple Music ‘added extra’

[Jon_777]

Hi.

I have one inclusive extra on my recent EE contract. I opted for Apple Music a couple of weeks ago. My account says I’ve activated it but can’t find any evidence of it on my apple account. When I go to subscriptions at the bottom of the page is ‘EE plan benefits’ and if I click that I get the message ‘Your mobile plan does not include any new subscriptions to Apple services’

I have restarted my phone and uninstalled Apple Music. Neither did anything. My number is correct on the phone and have only one apple account.

Any ideas please?

Thanks

John

[Grandis]

 this is the message that appears when EE PLAN BENEFITS is selected. 
Thank you. 

[Christopher_G]

The main thing is that they're working OK, @Grandis. I'm not sure why they're not showing in your Apple subscriptions though. If this is causing a problem, I'd recommend speaking to our Mobile Care team so they can look into this for you.

Chris