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Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r
Contributor
Contributor

‎18-09-2023 12:26 PM

I'm unable to switch and despite following the activate link am prompted to buy a TNT sports pass to watch anything. I've spoke to EE who were unable to do anything, claiming that everything looked ok from their end. I've been on a chat with TNT (Discovery+ ?) who don't appear to employ any real people as it's all chatbots (ask them in  the chat a random question like who is the prime minister 🙂 ). The answer from them was to go back to EE.

Totally fed up with it now having spent far too long on the phone and forums looking for possible solutions.

Can I cancel my contract due to not being able to access TNT sport ?

20 REPLIES 20
Christopher_G
EE Community Support Team

‎18-09-2023 02:57 PM

Hi @davel8r 

What happens when you try to activate it? Have you tried on a couple of different devices/browsers?
Chris

0 Helpful
JakubKobelis
Investigator
Investigator

‎18-09-2023 05:30 PM

Have the exact same issue mate. Rang EE 3 times and spoke to discovery as well. No one seems to be able to help. It's a joke

davel8r
Contributor
Contributor
In response to Christopher_G

‎19-09-2023 07:55 AM

Hi @Christopher_G 

I've tried it on laptop, iPhone, Chrome, Edge and cleared all cookies and browsing history each time. Each time when I log into TNT sports I get told to buy a pass - no error message.

davel8r
Contributor
Contributor
In response to JakubKobelis

‎19-09-2023 07:57 AM

I asked EE yesterday if I could cancel my contract if it gets to October and I can't access the football. They said no - unless I paid the early termination fee. Seems like a good way to make money! Get customers to pay for something they can't access.

0 Helpful
Christopher_G
EE Community Support Team
In response to davel8r

‎19-09-2023 08:22 AM

Did they confirm that everything is set up on our side fully, @davel8r?

Chris

0 Helpful
davel8r
Contributor
Contributor
In response to Christopher_G

‎19-09-2023 08:46 AM

Yes, they did @Christopher_G .

I tried some other stuff which I just got the results from. One of the suggestions from tech support was to get Discovery+ to delete our existing (Free) account which was set up over a year ago and then start the process again. I've just got to the end of that this morning and when I try to activate the TNT Sports account, I get to the TNT branded sign in page to activate the account and after signing in with my BT ID I get the following

davel8r_0-1695109500636.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to davel8r

‎19-09-2023 10:35 AM

Thanks for the extra information. Are you able to give it a try on Microsoft Edge on a desktop/laptop, @davel8r?

Chris

0 Helpful
davel8r
Contributor
Contributor
In response to Christopher_G

‎19-09-2023 10:37 AM

Yes, that's what I'm working on at present. Deleting cookies and browsing history as I go 🙂

Dave

0 Helpful
Christopher_G
EE Community Support Team
In response to davel8r

‎19-09-2023 10:43 AM

OK, thanks @davel8r. I'm stumped to be honest.

May be worth speaking to our technical support team again now that discovery+ have closed the account.

Please keep us posted on what happens though. It will help us help others here in the community who have a similar issue.

Chris

0 Helpful