Andorra. Nothing on EE about adding phone calls & texts

[MickRoberts]

I'm going Andorra. Had same problem last year & EE not done anything about it.

There is nothing I can see to add calls & texts from this Non EU country while I'm there. Data yes, no calls or texts. What is wrong with EE lately? Do think no one uses their phone to make calls?

[MickRoberts]

Have u the link please cause I can't see the calls or texts on there?

[MickRoberts]

Aah I see, the scrolling sideways bit. Ridiculous of EE to do it like that. Thanks for that. And @bristolian 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[MickRoberts]

https://ee.co.uk/help/help-new/roaming-costs/countries/andorra
Scroll right
I don't get this, it says
£6.85 a day for 150MB To opt in, text Travel to 150
Scrolling right, it then says £11.40 monthly
Make 60 minutes of calls a month from anywhere. Includes back to the UK and the country you’re in.
Scroll right again, it then says £6.84 Monthly
Send up to 100 text messages from anywhere within a month. Includes back to the UK and the country you’re in.
So what do I get if I text Travel to 150?
What if I only want the calls & texts?

Only pay for the days that you use data when you’re away. To opt in, just text TRAVEL to 150.
60 Global Roaming Minutes
£11.40 Monthly
100 Global Roaming Texts
£6.84 Monthly

[Katie_B]

Hi @MickRoberts. 

If you text TRAVEL to 150 you will receive the Travel Data Pass which allows you to use 150MB per day. 

You can add 60 Global Minutes and 100 Global texts within your My EE account under Add-ons and Extras. 

Katie

[MickRoberts]

Is the EE site worst on the plant? I can't even log in at moment: 

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Katie, how you have explained it
You can add 60 Global Minutes and 100 Global texts within your My EE account under Add-ons and Extras. 

Why doesn't EE explain it so simple like that?
And I'm sure I couldn't see this Add-ons and Extras.

[MickRoberts]

Katie,

Nothing in there to do Add ons from Andorra

[Katie_B]

Hi @MickRoberts. 

What happens when you select 'Learn More' from the link you provided?

Katie

[MickRoberts]

Just brings up the data page, nothing about calls or texts.
I had EE Executive office ring me yesterday, he saw my notes when I mentioned it in Jan 2022. He cannot believe that EE have nothing on the page about adding calls or texts. He says he will pass the feedback on. They said that last year AAAAhhhhh Thank u Katie for trying to help. We got EE to battle against.

[MickRoberts]

Nothing within MyAccount either to add the calls or texts. Plenty of Add on tabs, but not calls or texts. They proper thick & ignorant aren't they EE. There is a problem here, let's solve it.