Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After a upgrade still not received text for prepaid master card

Ria65
Investigator
Investigator

‎12-12-2022 02:32 PM

 
0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎12-12-2022 04:51 PM

Welcome to the community, @Ria65.

When did you upgrade and what was it that you ordered?

Chris

0 Helpful
Ria65
Investigator
Investigator
In response to Christopher_G

‎12-12-2022 04:59 PM

Upgrade to Samsung galaxy A13 and it was the 25th November
0 Helpful
Christopher_G
EE Community Support Team
In response to Ria65

‎12-12-2022 05:09 PM

Thanks, @Ria65.

Was it definitely 25th November? The reason I ask again is that the offer ended on 24th November.

How did you take the contract out? 

Chris

0 Helpful
Ria65
Investigator
Investigator
In response to Christopher_G

‎12-12-2022 05:12 PM

It must've been the 24th as I know it was the last day of the offer
0 Helpful
Christopher_G
EE Community Support Team
In response to Ria65

‎12-12-2022 05:20 PM

OK, thanks @Ria65.

You should receive a text message from us 15-30 days after your order. That message is sent to the lead number on your account and will allow you to redeem the offer.

Chris

0 Helpful
Ria65
Investigator
Investigator
In response to Christopher_G

‎12-12-2022 05:24 PM

Ok thanks it was just I was told it would be on day 15
0 Helpful