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Can I just cancel my contract if the add-ons are just a huge hassle?

Light13
Investigator
Investigator

‎12-12-2022 12:54 PM

I got the big contract so I can get some of the subscriptions but just getting them to work is a miracle at this point. I had Xbox and Apple music chosen but at this point, might as well bite the dust and just get what I need and stop paying extra for extras that just bends down to,"Please contact apple/microsoft and let them figure it out."

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-12-2022 01:32 PM

Hi @Light13 

Have you followed the instructions on how to register, use the service? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Light13
Investigator
Investigator
In response to Northerner

‎12-12-2022 04:27 PM

 I spent better half of an entire afternoon doing everything. They made me delete apps, have me take screenshots, gave me the link I already had, register again, told me I didn't have apple music but followed up with my account is activated. They couldn't do anything from EE side on either case and told me to go talk to Xbox and apple respectively. Just dwelling in regret.

0 Helpful