Add line is not working with F&F discount code because of another 10% discount

[Tartanterror2]

We have a problem where we are trying to add a new line to an account with the F&F discount code through the app but every plan has 10% off which is stopping the F&F discount code from working.  Can someone help please? 

[XRaySpeX]

You can't have > 1 discount on the same order.

[Chris_B]

@Tartanterror2   That’s because a 2nd line gets a discount automatically on the account..     you’ll have to call and speak with customer service so the 2nd line discount isn’t applied and you can add the F&F.      

[Tartanterror2]

Tried that 4 times and they said they couldn’t help unfortunately 

[Tartanterror2]

This isn’t the solution. Pressed that by mistake 

[James_B]

Hi @Tartanterror2,

Are you able to remove the multi-line discount if you select edit in your basket?

James

[SlawekP]

What was the solution here? I can't see a way to remove auto applied multi-line discount from the baasket

[Katie_B]

Hello @SlawekP. 

Have you tried selecting edit in your basket?

Speak soon, 

Katie

[SlawekP]

Yes I have. There is nothing in basket edit allowing to do this.

[Katie_B]

Thanks for checking @SlawekP. 

If it is not allowing you to remove this online I would recommend giving us a call and speaking with our sales team. 

Katie