Add line is not working with F&F discount code because of another 10% discount

Tartanterror2 · ‎20-12-2023

We have a problem where we are trying to add a new line to an account with the F&F discount code through the app but every plan has 10% off which is stopping the F&F discount code from working. Can someone help please?

XRaySpeX · ‎20-12-2023

You can't have > 1 discount on the same order.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎21-12-2023

@Tartanterror2 That’s because a 2nd line gets a discount automatically on the account.. you’ll have to call and speak with customer service so the 2nd line discount isn’t applied and you can add the F&F.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Tartanterror2 · ‎21-12-2023

Tried that 4 times and they said they couldn’t help unfortunately

Tartanterror2 · ‎21-12-2023

This isn’t the solution. Pressed that by mistake

James_B · ‎21-12-2023

Hi @Tartanterror2,

Are you able to remove the multi-line discount if you select edit in your basket?

James

SlawekP · ‎17-01-2024

What was the solution here? I can't see a way to remove auto applied multi-line discount from the baasket

Katie_B · ‎18-01-2024

Hello @SlawekP.

Have you tried selecting edit in your basket?

Speak soon,

Katie

SlawekP · ‎18-01-2024

Yes I have. There is nothing in basket edit allowing to do this.

Katie_B · ‎18-01-2024

Thanks for checking @SlawekP.

If it is not allowing you to remove this online I would recommend giving us a call and speaking with our sales team.

Katie