Activate Apple Music

[BS19]

Hi,

I have recently moved to over to EE 2 days ago and managed to activate the Netflix and BT Sport packages, I also have the Apple music as an add on but when I click on the link to activate it on my phone, it opens the Apple music app but nothing happens? I also tried this on a PC but nothing loads when iTunes opens? I have tried texting MUSIC to 150 and it says I already have Apple Music as one of my inclusive extras. I am waiting for my old phone number to be transferred over onto my new phone with EE, so is it just a case of waiting for this to happen and then try again? 

Thanks in advance.

[Leanne_T]

Hi @BS19 

Thanks for coming to the community. 

Have you received a text from us with an activation code to set up Apple Music? 

Leanne. 

[BS19]

Hi Leanne,

Thank you for your reply. I received a link to set up but not a code?

[Leanne_T]

Thanks @BS19 

When you clicked the link and entered the number did you receive a PIN code to activate the Apple Music? 

Leanne.

[BS19]

Hi Leanne,

When I clicked the link it opened the Apple Music app, it then asked me to cancel my current membership via Apple which I did and then it just took me to the library of the Apple Music app? When I click the link now, it just loads the library on the Apple Music app.

Thanks

[Leanne_T]

When does the Apple Music subscription with Apple end? @BS19 

This will show in your iCloud subscriptions. 

Leanne.

[BS19]

Hi Leanne,

This expires on 25th May.

Thanks

[Leanne_T]

Thanks @BS19 

You would need to set up after the current subscription ends. 

Leanne.

[grisa011]

Hi, I didn't get any activation code for apple music, how can I get one?thanks 

[Katie_B]

Hi @grisa011. 

Have you tried texting MUSIC to 150?

Katie