£200 Mastercard from upgrade

[Sjcrows]

Been 5 days and had no texts to advise about my Mastercard seems to be an issue for alot of people, doing an offer and then people not receiving that offer, can someone clarify because seeing everyone saying different things and need some clarity, had zero text from ee since the upgrade and not had any emails/messages come through 

[Katie_B]

Hi @Sjcrows. 

Thanks for getting back to me. 

It can take up to 30 days for the link to be sent. 

Please could you confirm what phone you upgraded too and how much data is included in your plan each month?

If you could also confirm if there is any discounts on your line. 

Katie 🙂

[Sjcrows]

Google pixel 6a 25gb and the colleague reduced the monthly cost by 10% aas well instead of £41 to £36. He and the manager of the store assured me I’d get the £200 gift card

[Katie_B]

Hi @Sjcrows. 

Does this show as a multi line discount within your My EE?

Katie.

[Sjcrows]

No it just says 10% add line discount sorry just all the questions are really confusing 

[Katie_B]

Sorry for all the questions @Sjcrows, I would just love to get this resolved for you.

I have checked all eligibility criteria for you and from the information you have provided you are absolutely eligible for the £200 card. 

I would recommend trying to call our EE Rewards Claim Team on 0331 630 5412.

Katie 🙂

[Sjcrows]

I’ve tried calling and no one ever answers, really starting to feel like I’m not going to receive my card at all

[Leanne_T]

Hi @Sjcrows

The team will answer when they are available. 

You can also call our mobile care team on 150, they will get this looked into further for you. 

Leanne.

[Sjcrows]

I have done and still nothings been sorted already spoken to 3 different people and yet I’m still getting no update or even the issue resolved and from the community posts it’s not just me

[Leanne_T]

I am very sorry to hear this @Sjcrows

Please try us again as the community team have no account access to get this investigated. 

I hope you get this sorted soon. 

Leanne.

[Sjcrows]

Just have today, was told it would go to the lead number before 19th December but I rang the card colleagues as the lead number isn’t mine it’s my wife’s and they have nothing registered with any of the information I have given them.

Absolutely shocked at how this is being handled, was advised the card company were sent my info on the 12th but they don’t have anything on their side as of today 15th. They are escalating it but right now I feel I’m being given the run around as someone is giving false information.