£200 Mastercard from upgrade

[Sjcrows]

Been 5 days and had no texts to advise about my Mastercard seems to be an issue for alot of people, doing an offer and then people not receiving that offer, can someone clarify because seeing everyone saying different things and need some clarity, had zero text from ee since the upgrade and not had any emails/messages come through 

[XRaySpeX]

You should get a text to claim this 15 to 30 days after purchase.

[Sjcrows]

Chats and other posts all say different things saying should get a link after 5 days and then you’ll get the £200 card within the 15-30 days. 

Lot of confusion and so many advisors saying different things

[Northerner]

Hi @Sjcrows 

If you're sent the card that soon then you can cancel but still receive the card. @XRaySpeX is correct. 

Thanks 

[XRaySpeX]

The link after about 5 days is just to the T&C's of the offer, not for actually claiming it.

[Sjcrows]

It’s been 15 days today for me and haven’t even had the t&cs text for the digital card. After reading the forum this seems to be a common issue for a lot of people

[Leanne_T]

Hi @Sjcrows

The text would go to the lead number on your account. 

If you have not had this, please call us on 150 and the team will get this looked into for you. 

Leanne.

[Sjcrows]

Have done was told I should’ve received something by now collewgue said he’d emailed a department to raise it with the claims team for the card and I’m still no further forward. And by looking at the community messages I’m not the only one

[Katie_B]

Good morning @Sjcrows. 

Please could you confirm when the email was sent?

Speak soon, 

Katie.

[Sjcrows]

 A week tomorrow. I emailed them at the advice of a twitter rep on ee twitter and Ive heard nothing since, someone Saturday said they would chase it up and again I’ve heard nothing. I’ve got access to all the lines on my account and not one has had the text sent to it and now it has been 21 days since my upgrade and still nothing