20% perks discount , doesn’t work

[macinnerja]

I think l was mislead, l only wanted to pay £30 per month for a contract now paying over £40 and the nhs perks doesn’t work l have the codes but no where to put them to get 20% off my monthly bill, had the contract 7 weeks is there any legality that l can lower the monthly payment

[Leanne_T]

Hi @macinnerja 

Thanks for coming to the community. 

To add a perk code after ordering, you would need to call us on 150 within the first 30 days to get this added. 

Did you enter the perk code when ordering? 

Leanne.

[macinnerja]

Yes l did add the perk code , l rang 150 but that was a month ago and l never did get the 20% discount and when l rang again today, that particular code didn’t work, so gave another code which 150 took and registered but my point is, l was told l could get 20% discount to bring my monthly contract down to £32 from £40 , my past five years l have only ever paid £15-£20 per month now it’s doubled and l have had the phone 7 weeks and cannot afford it now
Candy McPhee

[Leanne_T]

I see, thanks for coming back to me @macinnerja 

If you would like to discuss the bills and the amount due please call us again on 150 and the team will see what they can do to help. 

Leanne.