by wayne7688 Investigator
Investigator

where's my order ?

i have upgraded my phone to a black samsung galaxy s9 on the 23/12/18 it is now 3/1/19 and i still hasn't come i have called EE and gone in the the stor was told it would be here 2/1/19 and still nothing i'd just like to know whats going on ??

8 REPLIES 8
by Grand Master
Grand Master

Re: where's my order ?

@wayne7688  As this is a public for not customer services no here can answer your question.  You’ll need to speak with customer services about this if you ordered online/over the phone. 

by
EE Community Support Team

Re: where's my order ?

Good Afternoon @wayne7688.

 

Welcome to the community 🙂

 

Did you order online or over the phone?

 

Have you tried using our order tracker to get an update on this?

 

Jon

by wayne7688 Investigator
Investigator

Re: where's my order ?

Hay Jon 

i ordered it online, yeah i have tried the track your order and it comes up with the same thing everytime ( sorry, we can't show your order details right now) is what it says 

by
EE Community Support Team

Re: where's my order ?

Thanks for trying that @wayne7688.

 

Is it definitely the tracking number and not the xkn number?

 

If you're still having trouble I'd recommend contacting our customer service team.

 

Jon

by wayne7688 Investigator
Investigator

Re: where's my order ?

yeah i was the order number but says the same 

 

is there a numder i can call to get through to a person the automated thing is of no help or at lest to me that is 

by
EE Community Support Team

Re: where's my order ?

Hi @wayne7688.

 

You can get through to our upgrades team by calling 150 and selecting option 1, 4, 1 and 1 again to speak to an advisor.

 

Jon

by wayne7688 Investigator
Investigator

Re: where's my order ?

thank you very much Jon this helpped and its all fixed now  

Highlighted
by
EE Community Support Team

Re: where's my order ?

That's great @wayne7688!

 

I'm glad you're all sorted, I hope you enjoy using the phone when it arrives 🙂

 

Jon

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