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My Order

breeny
Explorer

‎02-04-2020 09:39 AM

I ordered an S20 Ultra the other day and the website is saying 1 day for delivery but my delivery link still says awaiting confirmation. any ideas?

3 REPLIES 3
Leanne_T
EE Community Support Team

‎02-04-2020 04:49 PM

Hi there @breeny

 

Welcome to the community.

 

What variant Samsung S20 Ultra did you order?

 

Did you get an email confirming your order?

 

Leanne.

0 Helpful
breeny
Explorer
In response to Leanne_T

‎02-04-2020 05:05 PM

I ordered the S20 ultra 128GB in grey, I do have a confirmation email and text, the dates say awaiting confirmation

0 Helpful
Leanne_T
EE Community Support Team
In response to breeny

‎02-04-2020 05:13 PM

Thanks @breeny

 

This will be updated when your phone is ready to be dispatched, you will also get a text from DPD the day before your delivery.

 

If you would like the order checked, please give our Mobile Care team a call on 150, they can check your account for you.

 

Thanks.

 

Leanne.

0 Helpful