by Dave88 Investigator
Investigator

I still have not received my pre ordered S10. What's the issue?

I am still waiting to receive my galaxy s10 that I pre-ordered. What's the issue? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I still have not received my pre ordered S10. What's the issue?

@Dave88   You don’t get them at the same time as the device you need to claim them. 

 

Please read THIS

15 REPLIES 15
by Cwtch77 Established Contributor
Established Contributor

Re: I still have not received my pre ordered S10. What's the issue?

I have posted as I too am awaiting my pre order ☹️

by Cwtch77 Established Contributor
Established Contributor

Re: I still have not received my pre ordered S10. What's the issue?

I also got told when I pre ordered that I would receive a email on the release day saying what day I could expect delivery ☹️ But all I can see on my ee tracker is Awaiting Confirmation? 

by Legend
Legend

Re: I still have not received my pre ordered S10. What's the issue?

@Dave88

 

You will need to speak to CS on 150 as there is no account access on these forums.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I still have not received my pre ordered S10. What's the issue?

@Cwtch77  If it says waiting confirmation then you need to call customer services as they need to speak with you. 

by Cwtch77 Established Contributor
Established Contributor

Re: I still have not received my pre ordered S10. What's the issue?

I will phone them now

by Cwtch77 Established Contributor
Established Contributor

Re: I still have not received my pre ordered S10. What's the issue?

Hi contacted customer services and they say my phone will be here by Wednesday so 🤞

by Dave88 Investigator
Investigator

Re: I still have not received my pre ordered S10. What's the issue?

I too have been on the phone with Cs and they advised that it should arrive in the next 7 days. Fairly disappointing considering it was a pre order and no one can tell me an exact date for delivery. 

by Martle Contributor
Contributor

Re: I still have not received my pre ordered S10. What's the issue?

I have the same issue sucks when u gotta wait I ordered on the 6th also says dispatch within 7 days. Hope so cuz I don't want 2 miss out on claiming my buds 

by Cwtch77 Established Contributor
Established Contributor

Re: I still have not received my pre ordered S10. What's the issue?

Hi I ordered on the 6th via the live chat and he said delivery within 7 days . I phoned yesterday evening and she went through my order and said it's still on track and that I can expect it to be dispatched today ? I somehow don't believe it and I will be phoning again this evening if it has not been dispatched.

whats worse is i had the text Friday saying I can now claim my free buds off my Samsung app lol. 

I hope we all receive our handsets soon

by
EE Community Support Team

Re: I still have not received my pre ordered S10. What's the issue?

Thanks for your updates, I hope you all get your phones soon.

 

@Martle - You have until the 08 April 2019 to claim the Samsung Galaxy Buds.

 

Chris

by Martle Contributor
Contributor

Re: I still have not received my pre ordered S10. What's the issue?

Yh I know just hope phone gets dispatch today so I can claim buds asap. Because it's probably gonna take a month for them to come. :smileyfrustrated:

by Dave88 Investigator
Investigator

Re: I still have not received my pre ordered S10. What's the issue?

Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

 

by Martle Contributor
Contributor

Re: I still have not received my pre ordered S10. What's the issue?


@Dave88 wrote:

Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?

 


When did u place ur order for your phone? And u need 2 claim the ear buds from the samsung website EE should of texted you with a link. 

by Grand Master
Grand Master
Solution

Re: I still have not received my pre ordered S10. What's the issue?

@Dave88   You don’t get them at the same time as the device you need to claim them. 

 

Please read THIS

by Dave88 Investigator
Investigator

Re: I still have not received my pre ordered S10. What's the issue?

Hello,

 

Thanks for your quick response i have clained for them now.

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